Privacy Policy

1. Introduction

AxentraOne ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name
• Professional Information: Job title, role, industry, technical requirements
• Communication Content: Messages, inquiries, feedback, and support requests
• Service Information: Project details, infrastructure requirements, security needs

2.2 Information Collected Automatically

• Website Usage: Pages visited, time spent, click patterns, referring websites
• Technical Information: IP address, browser type, device information, operating system
• Cookies and Tracking: Session data, preferences, and analytics information

2.3 Information from Third Parties

• Public business information from professional networks
• Analytics and marketing platform data
• Partner and referral source information

3. How We Use Your Information

3.1 Service Delivery

• Providing DevOps, security, and testing services
• Conducting infrastructure assessments and consultations
• Customizing solutions to meet your specific needs
• Managing projects and delivering support

3.2 Communication

• Responding to inquiries and support requests
• Sending service updates and important notifications
• Providing educational content and industry insights
• Marketing communications (with your consent)

3.3 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and performance metrics
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us deliver our services, including:

• Cloud infrastructure providers (AWS, Azure, Google Cloud)
• Analytics and monitoring tools
• Communication and collaboration platforms
• Security and compliance services

4.2 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

As a security-focused organization, we implement industry-leading measures to protect your information:

5.1 Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure development practices and code reviews

5.2 Operational Safeguards

• Employee training on data protection and privacy
• Principle of least privilege access
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a portable, machine-readable format

6.2 Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete information

6.3 Deletion

• Request deletion of your personal information
• Right to be forgotten (subject to legal retention requirements)

6.4 Marketing Preferences

• Opt-out of marketing communications
• Manage email subscription preferences
• Control cookie and tracking preferences

7. International Data Transfers

We operate globally and may transfer your information to countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for certain countries
• Other appropriate safeguards as required by law

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Meet legitimate business needs

We regularly review and delete information that is no longer needed.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Direct communication for significant changes